Shipping & Delivery Policy
Shipping & Delivery Policy
Last updated: 25 May 2026
We dispatch from our base in Missoula, Montana, to addresses throughout the United States.
Delivery options & costs
| Service | Estimated time | Cost |
|---|---|---|
| Standard US delivery (USPS Priority Mail / UPS Ground) | 2–4 business days | $3.95 (FREE on orders over $40) |
| Express US delivery (USPS Priority Mail Express / FedEx) | 1–2 business days | $6.95 |
| Alaska & Hawaii (995–999, 967–968 ZIP codes) | 3–5 business days | $5.95 |
Business days are Monday to Friday, excluding U.S. federal holidays.
Dispatch times
Orders placed before 1:00 PM MT on a business day are dispatched the same day. Orders placed after 13:00, at weekends, or on federal holidays are dispatched the next business day.
Tracking your order
You will receive a dispatch confirmation email containing your tracking number and a link to the carrier’s tracking page. You can also track from your account at My Account → Orders.
Where we deliver
We currently deliver only within the United States (all 50 U.S. states, plus U.S. territories). We do not yet ship to EU or international addresses.
Failed delivery & redelivery
If you are not in when delivery is attempted, the carrier will follow their standard process (delivery notice, redelivery the next business day, or a hold at your local post office or carrier facility). If a parcel is returned to us as undeliverable after 14 days, we will contact you to arrange redelivery (additional postage may apply) or a refund less the original postage cost.
Delayed or missing parcels
If your order has not arrived within the estimated window plus 3 business days, please contact support@retailssup.com. We will trace the parcel with the carrier. USPS considers a domestic parcel lost after 10 business days from dispatch; we will issue a replacement or full refund at that point.
Damaged in transit
Inspect your parcel on arrival. If the outer packaging is visibly damaged, sign for it as “damaged” if possible and email support@retailssup.com within 48 hours with photographs. See our Damaged or Faulty Items page for the full process.
Wrong address
Please double-check your delivery address at checkout. If you spot an error, email us within 1 hour of placing the order and we’ll do our best to correct it before dispatch. Once dispatched, the parcel must be redirected through the carrier (often at additional cost) or returned to us.