Customer Service

You shouldn’t have to fight to get help. Our customer-service team is small, UK-based and friendly.

Get in touch

For Use Response
General questions, product advice support@retailssup.com · +1 (555) 422-1587 · Live chat Within 1 business day
Returns & refunds returns@retailssup.com Within 1 business day
Privacy & data requests privacy@retailssup.com Up to 1 calendar month (CCPA/CPRA)
Complaints See our Complaints Procedure Acknowledgement within 3 business days

Opening hours

Monday–Friday 09:00–17:00 MT (excluding U.S. federal holidays)

Our service promises

  • Honest answers — if we don’t know, we’ll say so.
  • No bots for first response — a human reads every email and chat message during opening hours.
  • A clear next step within 24 hours, even if the full resolution takes longer.
  • No deflecting to a different department — whoever picks up your message stays on it until it’s resolved.

Service-level summary

Channel Response target Resolution target
Phone Immediate during hours Same call where possible
Live chat < 5 minutes during hours Same conversation where possible
Email 1 business day 3 business days
Damaged-item claim 1 business day 5 business days
Refund processing 2 business days from return 14 days max (statutory)